- Worldwide +52 33 3629 8700
- From Mexico +800 024 8600
- From USA +1 888 673 7427
- From Canadá +1 866 826 1177
- Contact Us 24/7:
- customer.service@usmxairlink.com
Any medical condition
Worldwide service
Experts in flying patients
Air Ambulance services are for patients who are not well enough to travel on a commercial flight, but do need to return to their country, or a more adequate medical facility. .
What’s included?
A "bed-to-bed" transfer means that the patient is transported from their current bed (e.g., in a hospital bed of origin) all the way to the receiving bed at the destination facility, with complete medical care provided throughout the entire process. The patient is never left without our medical supervision at any point during the journey, including during the ground transportations from and to the airport. This ensures continuity of care from one facility to another. For the ground transports from and to the airports, we use vetted and certified third party ground ambulance providers.
Arranging an air ambulance
Are you a family member looking for more information on how to arrange an air ambulance? Here you can read about the process and steps on how to arrange an air ambulance service with AirLink.
Scope of Care
We transport patients of any age, including Pediatric and Neonatal patients. Our levels of care are determined by the condition of the patient. We typically use 4 categories:
● Stable: Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
● Guarded: Vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
● Moderate: Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
● Acute / Unstable Critical: Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.
Every patient and situation is different and will be carefully examined. The decision if a patient is “Fit to Fly” or not is made twice: initially before the transport when reviewing the medical report and any clinical information that is available to the medical crew (labs, speaking with the sending physician, etc); and a second time at bedside when the patient is assessed directly by the medical crew. All of our aircraft are equipped as Mobile Intensive Care Units with Advanced Life Support equipment on board. We always carry all of our ALS equipment on every mission. In addition to providing excellent air ambulance service for critical patients suffering from almost any kind of medical condition, AirLink Ambulance is proud to be an expert in highly specialized services such as the flying of burn victims, ECMO (in collaboration with a certified partner) and Pediatric and Neonatal patients.
AirLink cannot/ does not transport patients with the following medical conditions:
● Balloon Pump
● Patients (neonatal) that need Nitric Oxide
● Certain communicable infection diseases (example: SARS, Ebola, MERS)
● Any emergent diseases that could pose an international sanitary risk (example: Coronvirus)
● Women in active labor
Our standard medical team consists of one doctor and one paramedic, in accordance with the official Mexican regulations for providing critical care in mobile units. If the patient is in critical condition and unstable, or requires special care, an additional medical professional, such as a second doctor, paramedic, or specialist—will be added to the team based on the patient’s specific needs.
Air ambulance services worldwide
AirLink is based in Mexico and performs air medical flights across the globe, with a focus on Latin America, United States and Canada. By operating from a geographically central country like Mexico, we are often able to offer the fastest and most cost-effective option. Our continuous services allow us to be price competitive from the Caribbean, Central and South America; our airplanes are flying there frequently.
Safety first
With the most experienced and respected medical teams in the industry, we have been recognized internationally for our compassionate and high-quality care. Our medical team and pilots receive continuous training to ensure safety during all medical flights. Chosen as a preferred provider for embassies, cruise lines and major insurance companies, we have successfully completed over 3000 missions.
